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Return Policy

What is your Return Policy?

If you are not satisfied with your purchase, we will gladly accept a return*, provided the item(s) meet the following criteria:​ Merchandise may not be returned if used, stained, damaged and must not smell like food or cigarette smoke. Original tags and/or packaging must be affixed to items in original condition.

Returns must be initiated within 30 days of the purchase date. Contact us as soon as possible to make arrangements. Your returned merchandise must be received within 30 days of the purchase date. Allow 2-4 weeks for processing returns.

Returns will only be accepted under these conditions. We reserve the right to refuse a return if we assess that the item is not in its original condition. The buyer (you) are responsible for shipping costs associated with sending your return. When needed, refunds will be issued for the cost of the product alone, shipping costs will not be refunded.

Orders outside of Canada may have customs/duty applied at the border by your country. This is beyond our control. Most orders are handmade on demand. We are unable to offer refunds or exchanges if this the shipment is refused by you due to customs/duty charges of any kind. Shipping costs of any kind will not be refunded.

If you have any questions or concerns, please contact us at laura@madrockdesign.ca.

*Unfortunately we cannot offer returns or refunds for custom painted or finished wood products.

September 10, 2018

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