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Shipping Policy

Terms & Conditions:

Most orders are custom made on demand. If an item is not in stock or unavailable at the time you place your order, we will notified you as soon as possible. If you are unwilling to wait 2 - 4 weeks for your order to be built you will be refunded the total amount of your order.

Deposit of 50% required on custom orders, allow 2 - 4 weeks for delivery.

Shipping:

Most Madrock Design Woodworking products are made-to-order so please allow 2 to 4 weeks before your item is shipped. If your item is in stock please allow 5 to 7 business days before your item is shipped. 

Estimated Shipping Times:

USA 3-5 days (tracking number will be provided where available). Canada 5-12 days (tracking number not always available). International 10-21 days (not all offer a tracking number but we will supply one if possible). International orders MAY be subject to additional customs/duty charges at the border.

All delivery times are estimates and commence from the date of shipping, rather than the purchase date. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Please note we do not ship on weekends. Date of delivery may vary due to local carrier shipping practices, delivery location, method of delivery, local holiday schedules, and the items ordered. Products may also be delivered in separate shipments.

Delivery:

Most of our products are custom made so your order will take some time to produce before your order is shipped. We make every effort to produce your order within 2 - 4 weeks of the date of your order (Business days are Monday to Friday, and do not include holidays). Once your order is produced we will ship it to you as quickly as possible.

International orders MAY be subject to additional customs/duty charges at the border. This doesn't happen all the time but it is a possibility and depends on the policies of your country and is entirely beyond our control. If your order is custom made, we are unable to offer refunds or exchanges if the shipment is refused by you due to customs/duty charges of any kind. 

Special Delivery Instructions:

You can provide special delivery instructions PRIOR to placing your order, through email at laura@madrockdesign.ca and we will do what we can to accommodate your needs.

Your Privacy Is Important:

Your phone number is collected solely for the purpose of ensuring delivery of your order (depending where you live, some delivery companies require a phone number) and will only be used if needed during delivery or to clarify questions related to your order.

Questions:

If you have any questions about the delivery and shipment or your order, please contact us at laura@madrockdesign.ca.

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